Support
One monitored channel for everything — winning a prize, a payment question, eligibility, or your data. Email us and a real person will get back to you, usually within 1–2 business days.
hello@localdraws.comWhat we can help with
- Prize claims and fulfilment
You've won and need to claim, or something's wrong with your prize.
- Payment issues
A charge you don't recognise, a payment that didn't complete, or a question about a refund.
- Eligibility questions
Anything about who can enter, or an eligibility check on a win.
- Discretionary refunds
Requests we review case by case, such as an entry affected by a cancelled draw.
- Data and privacy requests
Access to the data we hold about you, or a request to delete it.
Who runs Local Draws
Local Draws is operated by Local Draws Limited, the promoter responsible for the draws. hello@localdraws.com is the single channel we monitor for winner problem reports, payment issues, eligibility questions, and data requests — it is not a marketing address, and there is no live chat or ticketing tool behind it.